Returns & Exchanges
At Callyssee, we want you to love your coffee-infused glow, which is why we offer a 30-day window for returns on products that do not meet your expectations. Simply ensure items are in their original packaging to qualify for a full refund or store credit.
Initiate Your Request
Contact our customer concierge team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Carefully pack the items in their original boxes and include a copy of your packing slip to ensure a smooth processing experience.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing